Marketing

As we look over the horizon and can catch a glimpse of summer , Marketing Pilgrim would like to take a moment to say thank you to some very important people to us: our sponsors. Since we have rolled out our channel sponsor program we hav...
As we look over the horizon and can catch a glimpse of summer , Marketing Pilgrim would like to take a moment to say thank you to some very important people to us: our sponsors. Since we have rolled out our channel sponsor program we have had great success for our existing sponsors and we are getting a lot of interest from future sponsors as well. If you would like to learn more about the content marketing and advertising opportunities we have here at Marketing Pilgrim, contact us today! Here are our great sponsors. Thank you so much! HubSpot – Inbound Marketing channel sponsor – HubSpot Inbound Marketing Software gives you all the tools you need to make marketing that people will actually love – earning quality leads and loyal customers in return. Trackur – Reputation channel sponsor – Easy to use and affordable social media monitoring tool that will expand your capabilities without breaking your budget. Click here for a chance to win a new iPad Courtesy of Trackur. wPromote – The #1 ranked search engine marketing firm in the country. They are a five-time honoree on the Inc 500|5000 rankings of the fastest growing private firms in the country. Blurbpoint - Search Marketing channel sponsor – A full service and link building company dedicated to assisting customers by enhancing their online presence and search engine ranking. Text Link Brokers - Full service internet marketing company specializing in Link Building, SEO, Content Writing and Reputation Management Sponsoredreviews.com – Sponsored Reviews connects bloggers with SEO’s, marketers and advertisers looking to build links, traffic and buzz. Webtrends - Analytics channel sponsor – A company focused on accelerating customer conversion by driving timely and relevant experiences across all your digital channels. Please be sure to visit these great companies to see how they can help you! To start a discussion about putting together a great marketing program with Marketing Pilgrim for your company, contact us today!
about 1 hour ago
A deep look at the growth of the big data marketing industry and just what this means for businesses and the economy at large.
A deep look at the growth of the big data marketing industry and just what this means for businesses and the economy at large.
about 1 hour ago
We’ve been keen exponents of Google Hangouts for some time here at Econsultancy as they’re a great way of sharing content and promoting our brand. In recent weeks we’ve hosted several Hangouts as part of our preparations for Integrated ...
We’ve been keen exponents of Google Hangouts for some time here at Econsultancy as they’re a great way of sharing content and promoting our brand. In recent weeks we’ve hosted several Hangouts as part of our preparations for Integrated Marketing Week which has helped us to identify and iron out a few bugs with the system. Our head of social Matt Owen has become something of an expert on Hangouts as a result and yesterday blogged his tips for hosting a successful event. Currently I feel that Hangouts are one of the few reasons for bothering with G+ as user interaction with brand updates is generally extremely low. And on the same theme, here are six examples of other brands that have been experimenting with Google Hangouts...BakeSpace.com Food website BakeSpace.com has made a name for itself online by hosting Hangouts sharing recipe ideas and giving people the chance to chat to celebrity chefs. More than 450,000 people have the site in their circles - a huge number for G+ - and in comparison it has just 13,800 Facebook fans, which is quite an unusual ratio. Food has always been a popular topic on social networks, particularly Pinterest and Instagram, so it makes sense that this success should transfer over to G+. So far this month it has already hosted four Hangouts, including a chat with TV chef Brian Malarkey and another giving healthy Asian recipe ideas. Most of the events are linked using the hashtag #KitchenParty which makes it easy for users to find other content from BakeSpace. Cadbury Cadbury is well known for its focus on social marketing and is one of the few brands that actually dedicates a lot of time to maintaining its G+ page. It has hosted several hangouts in the past 12 months, including one to celebrate reaching 500,000 followers and another to let its community ask questions to Olympic swimmer Rebecca Adlington. One of the most interesting examples was its Tasters Circle Hangout in which invited members of the Cadbury Taster group chatted with a Cadbury product developer, commented on their own chocolate preferences, and sampled various Cadbury products live. Cadbury social manager Jerry Daykin previously shared his best practice tips for Google+ with us. He said that Hangouts are a key feature and a powerful way of letting users have a very direct connection with your brand. We’re looking at how we collaborate with fans in a hangout or give them opportunities they otherwise wouldn’t get, like challenging an Olympian to a game. ASOS Clothing retailer ASOS has hosted several ‘Shop-along’ Hangouts in the past year with various stylists, bloggers and celebrities. Users are invited to attend the Hangout one at a time and are given two minutes of fashion advice from the other attendees. It also manages to sneakily monetise the Hangouts by flashing up product suggestions complete with links to its ecommerce site.  These Hangouts fit perfectly with the ASOS brand and are a great way of giving something back to its customers, with the obvious benefit of encouraging them to stock up on ASOS clothes to complete their suggested look. Dell Dell is frequently highlighted as an example of a B2B brand that has been quick to take advantage of the marketing opportunity presented by social media and that extends to its use of Google Hangouts. It focuses on providing useful content for its customer base and in the past few months has hosted Hangouts on migration to Windows Server, IT management and one catchily titled: “Learn how to Leverage Virtualization to Enhance End User Computing.” Dell takes questions through G+ and Twitter using the hashtag #DellHangout allowing people to find out relevant information that is useful for their business.  This is a great example of how B2B brands can use Hangouts to interact with their customers and build loyalty without going for the hard sell. Glamour In April Glamour ran a month-long experiment aimed at monetising Google Hangouts by selling sponsorsh
about 1 hour ago
Only 15% of British consumers believe strongly that it pays to be loyal to their favourite brands, according to a new survey by Epsilon. However if brands can offer what consumers want – which half of respondents identified as being val...
Only 15% of British consumers believe strongly that it pays to be loyal to their favourite brands, according to a new survey by Epsilon. However if brands can offer what consumers want – which half of respondents identified as being value and quality in the products or services they are offered – they have a good chance of encouraging customers to remain loyal. The research, which was conducted among 419 British respondents, also shows that the recession appears to have made UK shoppers more frugal. More than half (57%) of respondents said that they will shop around to find the best deal and just (15%) are prepared to pay the premium for luxury products and new-to-market products. Looking at what drives repeat purchases, just over a quarter (28%) of British customers see rewards programmes as an incentive to secure their loyalty.By contrast, value and quality in the products or services offered by retailers are deemed the most important criteria to earn loyalty from half of consumers. Preferential customer service, good after sales service, convenience, and new personalised offerings or products also play important roles in shaping loyalty for up to one-third of consumers. For more information on this topic, check out our blog posts on why loyal customers are key to online growth and how mobile can be used to drive consumer loyalty. What makes people switch? But despite the aforementioned focus on price and shopping around for the best deals, when respondents were asked what would make them swap their regular retailer for a competitor brand the most popular answers were related to service rather than pricing. In clothing, grocery, financial services, and travel, less than a quarter of respondents picked non-competitive pricing as being most important factor for making them leave their favourite company.  The other important considerations were experience led: difficult return/refund policies, irresponsive to requests/complaints, bad sales/customer service, and incorrect billing. Fulfilment and returns are an important part of driving loyalty online, as it’s no coincidence that some of the most successful online retailers offer free returns. High delivery costs are frequently cited as a key cause of basket abandonment so it’s logical that making customers pay to return items is also going to cause them to shop elsewhere in future. This is a topic we’ve previously covered on the blog, listing 14 best practice tips for how retailers should handle online returns.
about 2 hours ago
Are you wondering how your peers are using social media? Wondering if you should focus on Pinterest or podcasting, or put more effort into Facebook? In our fifth annual social media study, more than 3000 marketers reveal where they focus...
Are you wondering how your peers are using social media? Wondering if you should focus on Pinterest or podcasting, or put more effort into Facebook? In our fifth annual social media study, more than 3000 marketers reveal where they focus their social media activities, how much time they invest, what the rewards are and where they’ll [...]
about 2 hours ago
ANTICIPATION: Before the product is released, the true fans are buzzing and speculating and waiting in line. The anticipation is self-reinforcing, a placebo effect of desire. UTILITY: The album is good, the software is useful, the ...
ANTICIPATION: Before the product is released, the true fans are buzzing and speculating and waiting in line. The anticipation is self-reinforcing, a placebo effect of desire. UTILITY: The album is good, the software is useful, the book changes things. It works better than we hoped. Exceeding expectations pays significant dividends. REMARK: It's purple. Remarkable. Worth talking about. The word spreads. Ten people tell ten people and suddenly, it's abuzz. Not because of PR or hype, but because the remarkability is built right into the product or service itself. And more people enjoy things that are getting buzzed about. TRIBE: The core group, the true fans, are even more connected then before. The organization has helped them organize, the product creates a culture, commitments are made, conversations persist, a culture is built. To use something that makes us feel as though we belong is magic indeed. [repeat] If this sounds like Apple, Bob Dylan, The Rocky Horror Picture Show, the Dead, gun collectors or Shake Shack, it's not an accident. It's definitely not an accident.
about 2 hours ago
According to the PPA TAP Report, 55%of UK tablet owners have read a digital magazine on their tablet in the last three months.  So with magazine apps becoming an increasingly important part of a brand's digital content repertoire, how d...
According to the PPA TAP Report, 55%of UK tablet owners have read a digital magazine on their tablet in the last three months.  So with magazine apps becoming an increasingly important part of a brand's digital content repertoire, how do you decide whether a magazine app is for you?  And once you know you want an app, what steps do you need to take to make it happen? Here are five key points that will set you on the right path.It should come as no surprise that in a country with such a vibrant magazine market, 55% of UK tablet owners have read a digital magazine on their tablet.   Indeed, for some magazine brands the reach of their app is almost the same as that of their print edition. Technology magazine T3 has a print circulation of 36k, almost matched by its digital downloads of 29k. 1. Who is your audience?   What you know about your prospective readers and their lives should have a direct influence on whether you choose a magazine app, and how you approach it if you do. For instance:    Do they actually own a tablet? Around 11% of the UK population do and that number is growing. Do they have regular access to Wi-Fi? If not then you won’t want to burden their 3G data plans with large app downloads. Is most of their online access at work, home or via mobile? Their content consumption patterns are likely to indicate whether they’ll be up for an app. What devices are they likely to own? For example are they business professionals using a Blackberry and an iPad? Or maybe they’re students, more likely to buy cheaper Android devices than the latest iPhone? This kind of insight usually requires investment in proprietary research, so sometimes it is easier and simpler to have a look at data that’s already available. The analytics for your website on tablet views, ABC data for magazines in your genre, and the new NRS PADD data can all give you a sense of your app’s potential market.  2. What do you want to achieve? Magazine apps usually come in two formats, replica digital editions which just transfer the PDF layouts to tablet without the added interactivity, and interactive editions, which include extra, enhanced content and functionality.  The option you choose will depend on your objectives.   Replica digital editions are a cost-effective way of extending the reach of your content. But if your aim is to deepen customer engagement or acquire customers who aren’t warm to your brand, then you need to create something that is more engaging and easy to use. In this case a bespoke interactive edition, something that has been tailored for the tablet format, and Wired is a good example, will be more effective than a replica, even though it’ll require additional time and resource to do well.   3. What assets are you working with? If you are working with PDFs from your existing print publication then you are only a few steps away from creating your digital edition. Read on. If you are right at the start of the process (and, who knows, you may not even be contemplating a print publication) then this is a good moment to pause and ask yourself whether you need a magazine app at all. You might have enough resource to go down the route of developing a full CMS-driven magazine website, supported by a social strategy. Or you may consider creating some form of HTML solution – useful for one-off events or single campaigns.  4. Which platforms should you target? iOS or Android? Or maybe even Windows? In the first three months of this year Android accounted for over 56% of tablets sold, so it shouldn’t be an automatic assumption that you’ll only be producing an iPad edition.  Most third-party vendors will repurpose your replica app for Android, though usually at an extra charge. Interactive editions can also be shared between iOS and Android without work, but you will need to check how the edition is displayed on different screen sizes and that the user experience is the same on all platforms.  Once you have made
about 3 hours ago
Online electrical retailer Appliances Online (now rebranded as AO) has seen impressive growth on its Facebook page, recently hitting the milestone of 1m likes.  According to AO, it is also making Facebook sell, something not all retaile...
Online electrical retailer Appliances Online (now rebranded as AO) has seen impressive growth on its Facebook page, recently hitting the milestone of 1m likes.  According to AO, it is also making Facebook sell, something not all retailers have managed to do.  It has seen a 60% in branded search traffic, which has led to a 58% uplift in sales driven by brand terms.  To find out the secrets behind this growth, I've been asking AO Social Media Manager Yossi Erdman...What's the secret of a great Facebook page for an ecommerce site?  Find the content on your site that people will connect to. Whether (in our case) it’s strange things about what you have in your fridge, the food that you like to cook in your new oven, or anything else related to your area of expertise that you think people will want to engage with. We are lucky that we sell products that everybody needs (sometimes more than you can imagine).  The growth in Facebook fans is pretty impressive. What's the secret?  A mix of good content with smart advertising. There is no shame in using Facebook advertising and it’s something we are very proud of doing well. But Advertising itself doesn’t work, you need to create really good content. We chose to have competitions for products we sell (this way we can talk about/advertise our products simultaneously), and created engaging content around them.  We answer personally to every customer or fan talking to us, and we believe that level of engagement is what makes people come back to us. If you browse our page you will see faces first (it is FACEbook after all!) and then you might see products. We believe that’s what people want to see, some behind the scenes, some funny things and our social media team embarrassing themselves.  How have Facebook ads and sponsored stories worked for you? What has / hasn't worked?  We invest a lot into Facebook advertising. The most useful method is page post sponsored stories for desktop and mobile. But in order for that to work you have to create very good content on your page posts. That’s why we have a great graphic designer working on our social content, and we have a video studio that we can use when we want to create pictures with our products.  How has Facebook boosted brand search traffic? How have you measured this?  As mentioned on our Facebook case study, we saw 60% uplift on branded searches. We believe Facebook has driven most of this change. More people are now searching for ‘Appliances Online’ instead of just ‘washing machine’, but it’s not because they are just our Facebook fans (click ‘like’ once and that’s it), but because we focus a lot on our engagement with them and make sure our fans see some quality content from us at least once a week. If we don’t have good content we don’t bother our fans. You promote Facebook and other social profiles prominently on the site. What was the thinking behind this and how has it performed?  As we are relatively unknown brand, we thought it could have a really positive effect on potential buyers to see their friend’s faces on our site, if they have recommended us on Facebook.  We get really good feedback from customers almost on a daily basis, so we decided to show it on our website header as well. Now when a potential customer comes to our website, they can see our latest feedback directly from Facebook and if they’re connected to Facebook at the time they might see some of their friends. With more than a million fans on Facebook there is a really good chance one of this visitor’s friends already recommended us. We see 10% uplift in conversion when people visit our site when they are connected to Facebook (and can see their friend’s name).  How many people are in the AO social team? How often are you posting on Facebook? How have you found the best frequency?  We now have four people on our social team, but we also have a designer who works with us on a daily basis, and all of our customer service queries are handled
about 3 hours ago
I tend to keep an eye on the UK’s most popular websites (Alexa is a good source for this data), as I know that my clients and their customers are likely to be familiar with their navigation features, tools and interfaces. There is a ri...
I tend to keep an eye on the UK’s most popular websites (Alexa is a good source for this data), as I know that my clients and their customers are likely to be familiar with their navigation features, tools and interfaces. There is a risk that creating something ‘too new’ or ‘too different’ can give rise to negative user feedback, a recent case in point being Microsoft® Windows 8 lacking a Start button. For most projects, delivery timescales are tight and there isn’t time to experiment with wild and fanciful navigation. More importantly, users want to find things quickly. They don’t want to have to ‘learn’ how to use your site, it should be intuitive to them.Caveat: if you are in a role or on a project where you need to set a completely new trend then this article isn’t for you! Adopting popular navigation rhetoric is a sure way to deliver both familiarity and current ‘best practice’ both of which drive swift user acceptance. I’ve pulled together some good examples that high-traffic sites are using, which can be viewed as ‘building blocks’ for user friendliness. These interfaces work well and are ideal for adoption into your own prototypes and for using as part of rationale development. (Alexa UK # rankings used below are from 14/05/13) Building block A: “I want to find stuff using your site” The mobile starting point for eBay (#6) and Rightmove (#27) is a clear and simple search box leading to clean and uncluttered results – both followed by an image-led product detail view. If you are familiar with eBay then you’ll be able to use Rightmove without having to think (and vice versa). The latest ebay desktop home page below (top left) bears a strong resemblance to an interface made popular on Pinterest  (#36) (top right). The new MySpace (#389) interface (bottom left) demonstrates similar traits. This is a trend common on numerous new sites – I’ve shown a start-up site called BuddyBounce (bottom right). Using strong emotive imagery over text supports instant emotional affinity (assuming you like the images you are seeing!) - the common interface means you don’t have to think about how to use the site, as a user you get straight to the content.  Building block B: “I want to consume all your information on my mobile” A few years ago, designing the main navigation for mobile sites posed a conundrum, small screens prohibited a fixed main navigation with lots of permanent links (at the time, desktop sites tended to favour a universal inverted ‘L’ navigation). Today there is a standard mobile solution that millions of mobile users are completely at ease with - as implemented by the BBC (#7), the Guardian (#19) and the Telegraph (#34).  The interface above is not unique to mobile sites but on small screens it’s a brilliant solution for navigating page heavy websites. A small link / small icon in a common location will inform users of their place and purpose – whatever mobile site I am on.  Building block C: “I need to tell you something” I have long admired the way the moneysupermarket.com (#181) structures their web forms (top left). They were the first site I saw who made form completion really quite easy – they only show help text relevant to your active field (rather than filling the page with it) and they clearly highlight where you are in the process. This method is now commonplace in their sector, for example Confused.com (#537) (top right). Social networking sites are prime examples of sites that want you to submit profile info, updates, messages etc. LinkedIn (#11) and the updated Google+ (#4*) are shown below (bottom left and bottom right). No coincidence that their calls to action to add new users and post messages are in almost identical places on the web page. Not familiar with Google+? If you are a LinkedIn user you will be! And of course they also share a lot of interface similarity with Facebook (#2) and Twitter (#12)!(*N.B the Google Alexa ranking of #4 is based on the entire google.com doma
about 3 hours ago
What's permanent? What's temporary? Perceptions of time frame the way we work together. I was debating project and service management standards the other day. (Yep, I lead a sad life.) To be honest, it wasn’t much of a debate. We all a...
What's permanent? What's temporary? Perceptions of time frame the way we work together. I was debating project and service management standards the other day. (Yep, I lead a sad life.) To be honest, it wasn’t much of a debate. We all agreed on the big stuff – that projects and services overlap; that we all need to work together to deliver value; that people and skills matter more than standards and controls.   A lot of motherhood and apple pie really. Boring. Throughout the debate, I felt we were missing something. There was a big divergence in our underlying mindsets; we just weren’t getting at it. Afterwards, I realised this was due to the framing of the debate.Everything was being framed in terms of the permanent organisation. People assumed that their organisation would last forever. Service management helped it deliver and continuously improve its products.   Project management helped it introduce new products and create step changes in its capabilities.  But the organisation itself was inviolate, an essential part of the bedrock. I’m now wondering how real that organisation is. OK, there are big companies that seem to have lasted just about forever; government bodies and agencies that have been with us for as long as I can remember. And I guess the standards-bearers are mostly servicing such organisations. But most of the organisations I’m working with are much more temporary than that. Groups of people come together to execute a campaign, then disband. Groups of companies form a joint venture that eventually either fails or morphs into a new company. Startups develop a new product then get acquired. Even if the organisation is sustained through multiple campaigns or ventures or products, it lives in a pretty fluid state. It restructures itself regularly. People get moved around. It exists through a series of temporary incarnations that form, take the organisation to the next level, then disband and reform. The idea of permanent standards that are equally relevant through each of these forms seems pretty questionable. So why weren’t we questioning it? I’m also wondering if this isn’t part of the barrier between IT and Marketing in most organisations. IT people seem to embrace the concept of a perfect organisational ideal – define the standards, then try to move your organisation towards this ideal.   Hence their talk of maturity models. Not only is the ideal defined, but you have a series of well-defined stages to pass through as you try to achieve it. Marketing, on the other hand, lives in a flux of the temporary – a series of campaigns and events and launches and suchlike. You rarely hear people talking in terms of some imagined organisational end state. Standards are very much framed from the former perspective. They’re about defining the ideal, not embracing a constant flux.   That’s why our debate was boring – by focusing on standards, we’d been pushed into a common mindset from the beginning. For an organisation, however, this mindset has consequences beyond boredom (although boredom can be a pretty big barrier to communication in itself). For example: We lose sight of immediate priorities and needs. When we’re focused on the ideal, we concentrate on the activities that will take us towards that ideal.   Yet these may not be what our customers are asking for, or what our co-workers and other stakeholders need. We need to maintain a balance between servicing such immediate needs and improving for the future. We lose sight of context. It’s easy to read most standards as defining the perfect state for every situation. Life’s more complex than that.   Standards need to be adapted to organisational context. We’ve all seen stupid mandates that have been promulgated because “the standard says to do it that way”. We build an inflexible mindset. If there’s a single ideal state to aim for, and a well defined series of stages to go through in order to get there, then where’s the room for flexibil
about 4 hours ago